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E-commerce agency since 2017 · Shopify Partner

Shopify maintenance,
support and optimisation

We maintain and optimise Shopify stores that are already selling. Shopify handles hosting, SSL and platform security; we look after the rest: your theme, apps, custom code, integrations and store speed, per task or on a monthly subscription. We also take over stores built by other agencies, after an audit.

Request a Shopify auditSee how we work
What Shopify covers

Shopify runs the platform.
We look after the rest.

According to Shopify, every plan includes hosting, an SSL certificate and the platform's PCI DSS Level 1 compliance. The theme, the apps and any code added to your store, however, are still yours to look after.

Shopify's Terms of Service do not guarantee an uninterrupted or error-free service, leave theme support to the theme's designer and put third-party apps at the merchant's own risk.

Shopify runs the platform. Your theme, apps, code, integrations, content and speed are covered by LEADLION maintenance.

Who looks after what

Shopify handles

  • Store hosting
  • Unlimited bandwidth
  • Automatic SSL
  • PCI DSS Level 1
  • CDN, HTTP/3 and Brotli
  • Platform updates

Stays with your store

  • Theme and its code
  • Apps and leftover code
  • Custom code and APIs
  • Tracking scripts
  • Local integrations
  • Data backup
  • Store speed
Stages

How we work, in 6 steps

You report the issue in the Service Desk, and we see it through in 6 steps, with a dedicated PM. The live theme only changes after testing.

Report an issue
01
Step 1

Reporting in the Service Desk

You describe the issue in the Service Desk, in a few lines.

02
Step 2

Analysis with your dedicated PM

Your PM first checks shopifystatus.com, then looks for the cause in your store with the team.

03
Step 3

Proposal and estimate

You receive the proposed fix and an estimate in hours, both for you to approve.

04
Step 4

Implementation on a theme copy

We work on an unpublished copy of the theme, as Shopify itself recommends.

05
Step 5

Testing, then publishing

We test in preview, publish and track the effect in the Web performance report.

06
Step 6

Consultancy and training

At the end, you get consultancy and training so you stay in control.

What's included

What Shopify maintenance covers

  • We work on a theme copy, then go live
  • Shopify deadlines, tracked for you

Up-to-date theme

A new theme version arrives as a draft copy: we test it, reapply the custom code and only then publish it.

Audited apps

We weigh up every app: what it brings and how much it slows the store down. When one is uninstalled, we also remove the code it left in the theme.

Custom code and APIs

Shopify releases a new API version every three months. We keep your custom code and custom apps on a supported version.

Tracking and checkout

We move existing scripts to app embeds and web pixels and rebuild the customisations of the pages shown after an order.

Working integrations

We check invoicing and Romania's RO e-Factura e-invoicing system, couriers, payments and the marketplace after every change to the store.

Backup and data

Shopify points to apps for backups; before any edit, we duplicate the theme and keep the CSV exports.

Store management

On request, we update products, collections, banners, pages and promotions, within your subscription hours.

WCAG 2.2 AA accessibility

We audit the theme and key pages against WCAG 2.2 AA, and the fixes become maintenance tasks.

Ways of working

Two ways of working:
per task or monthly subscription

Choose the option based on how often you need us. With both, we work on a theme copy and test before publishing.

One-off fixes

Task-based work

For one-off issues or occasional work, with no subscription.

  • You report the issue in the Service Desk
  • You get the proposed fix and the estimate
  • Once you approve, we work on a theme copy
  • You pay only for the task's estimated hours
  • Consultancy and training after delivery
Report an issue

Ongoing maintenance

Monthly maintenance subscription

For stores that need a steady team, month after month.

  • Monthly hours, with technical lead, testing and project management included
  • A team that knows your store and a single point of contact
  • Emergencies handled within the time set in the contract
  • Content management on request, within the same hours
  • Monthly activity report
Request a maintenance quote
We prepare the quote on request, as an estimate after analysing your store: it depends on the theme, the apps, the custom code, the integrations and how often work is delivered. Stores launched by LEADLION get 30 days of support included after launch.See all Shopify services
Takeover

We take over Shopify stores built by other agencies

Every takeover starts with an audit of the store, carried out on request: we know exactly what we are taking on, and you learn the real state of the theme, apps and integrations before you invest.

What you get after the audit:

  • A report on the real state of the store
  • Issues ranked by priority, with an estimate
  • Then you choose the right way of working
Request a Shopify audit

What the audit checks

  • Theme and its licence
  • Apps and leftover code
  • Old tracking scripts
  • Custom code and APIs
  • Integrations
  • Core Web Vitals
Performance

Shopify optimisation:
speed and conversion

  • Measured on real users
  • Product page and cart, on mobile
  • No fake performance apps

Speed, measured on Core Web Vitals

We work from the real data in the Web performance report and from Shopify's performance guide, not from a score. In an A/B test published on web.dev in March 2021, Vodafone saw 8% more sales from a 31% better LCP.

  • Main image loaded with priority, without lazy loading
  • Images with srcset and dimensions, non-critical scripts with defer
  • Fonts on Shopify's CDN, preload for 1-2 resources only
  • Code from uninstalled apps removed from the theme
  • Targets at the 75th percentile: LCP under 2.5 s, INP under 200 ms, CLS under 0.1
  • Medians of several runs, not a single Lighthouse test

Conversion, from product page to cart

According to Baymard Institute, the average cart abandonment rate is 70.22%, and in its US data the top reason is extra costs that are too high, at 40% (checked in November 2026).

From the Basic plan up, we work on the product page, the cart, checkout branding and the pages shown after an order; apps on the information, shipping and payment steps are Shopify Plus only.

See Shopify web design
FAQ

Questions about Shopify maintenance

Have a question that isn't here?

Contact us

Maintenance covers everything Shopify does not manage: new theme versions, tested on a draft copy, auditing the apps and the code left in the theme, custom code on a supported API version, tracking scripts, local integrations, backup and speed. The monthly subscription includes the monthly activity report and can also cover content management.

Services

Other LEADLION Shopify services

Shopify store development

Custom themes from scratch and custom apps via the API

View details

Shopify web design

On-brand interfaces for desktop, mobile and tablet

View details

Shopify migration

Moving to Shopify from any platform

View details

Shopify integrations in Romania

Invoicing, couriers, payments, marketplaces and ERP

View details

Shopify online stores

All LEADLION services on Shopify

View details

Magento maintenance and support

For stores built on Magento 2

View details
Contact

Tell us what's bothering you about your Shopify store

Let us know which plan and theme you have, which apps you use and whether another agency built your store. We will get back to you with questions and the next steps.