Do you take over stores built by another agency?

Yes. Every takeover starts with a technical audit: source code (custom modules, theme, integrations), security, module dependencies and licences, and testing of the live site. You receive a report on the real state of the platform, a risk matrix and a phased remediation plan, then we decide the next steps together.

How quickly do you respond to an emergency?

Emergencies are reported in the Service Desk and take priority: the response time is guaranteed by contract, according to the priority of the issue. On the monthly subscription, the team that already knows your store handles the fix with no onboarding period.

How often should maintenance be done?

Monitoring and backup checks happen daily; security patch checks and database clean-up, monthly; the security audit, quarterly. We update extensions when new versions come out, and we schedule the Magento upgrade with you, when you are ready. The full checklist is in our article on Magento maintenance.

Which Magento versions do you maintain?

Magento 2, Open Source and Adobe Commerce. Versions that are out of official Adobe support and no longer receive security patches are brought to a supported version through a planned upgrade, tested first on pre-production. For Magento 1, we recommend migrating to Magento 2.

How do you apply security patches?

Adobe releases security patches periodically, at least once a year for each supported version ( Adobe's release schedule ), separately from major upgrades. We apply them first on pre-production, test them, then publish them to production; we also recommend 2FA on the admin and regular scans with Adobe Security Scan Tool.

Do I get a report on the work done?

Yes. On the monthly subscription you get a monthly activity report, and every task in the Service Desk shows the proposal, the estimate and the status, so you always know where things stand.

Magento Open Source & Adobe Commerce · Amasty Platinum Partner

Magento maintenance and support

Q: How much does Magento maintenance cost?

We prepare the quote on request, after the technical audit. The cost depends on how complex your store is, the version (Magento Open Source or Adobe Commerce), how often work is delivered and your SLA requirements; you can work per task or with a monthly subscription. The cost factors are explained in the article Magento maintenance - What it means and how it is done .

We monitor, update and fix Magento 2 stores: security patches, upgrades, extensions, performance and emergency fixes through our Service Desk. We also take over stores built by other agencies, after a technical audit.

Request a technical audit See how we work

Portfolio
projects

Years of
Magento 2

Where we start

We are your team. We analyse, implement, test.

Certified Magento developers
A dedicated team for every project

One-off fix

Support for one-off issues

You report the issue in our platform
The dedicated team finds the solution
Your store stays in specialist hands

Report an issue

Monthly subscription

Ongoing maintenance

Monthly fixes, updates and improvements
Proposals agreed together with you
Rigorous testing before delivery

See what's included

Store takeover

Your project is worth saving

Takeover at any stage
Maintenance and upgrades
Security and every Magento feature

Official partnership Amasty Platinum Partner

Stages

How do we work? Simply, in 6 steps.

You report the issue in the Service Desk, and we see it through in 6 steps, with a dedicated PM.

Request a technical audit

Service DeskNewUnder analysisEstimate sentIn progressIn testingDeliveredResolved

What issue did you run into?New ticket

LL-318Checkout blockedUrgent

YouCustomers cannot complete their order.
PMTicket picked up. We are analysing it with the team.
PMProposed fix and estimate in hours.ApproveApproved
DevImplementing the solution.
QATested onPre-productionProduction
PMConsultancy and training, so you stay in control.

Report
Analysis
Estimate
Implementation
Testing
Training

Step 1

Reporting in the Service Desk

You describe the issue in the Service Desk, in a few lines.

Step 2

Analysis with your dedicated PM

Your dedicated PM picks up the ticket and works out the solution with the team.

Step 3

Proposal and estimate

You receive the proposed fix and an estimate in hours, both for you to approve.

Step 4

Implementation

The team implements the solution within the timeframe agreed together.

Step 5

Testing

We test everything we have implemented, first on pre-production, then on production.

Step 6

Consultancy and training

At the end, you get consultancy and training so you stay in control.

What's included

Move up to the next level with Magento

The full lifecycle of your store
Testing on two environments before delivery

Magento updates

An upgrade to the new Magento version, with everything it brings in security, functionality and performance.

Scheduled with you

Extension updates

Extensions stay up to date, and we resolve any incompatibilities so everything works together.

When new versions are released

Theme updates

We adapt the theme to every new Magento version, so your store stays functional and suited to your customers.

With every upgrade

Server-level updates

Regular server updates for performance, carried out without interrupting your sales.

Regularly

Monitoring, backup and emergencies

We track uptime and logs, check the backup every day and handle emergencies as a priority, in the Service Desk.

Daily

Security and patches

Adobe patches, applied first on pre-production and then live, plus 2FA on the admin and scans with Adobe Security Scan Tool.

Monthly

Databases and cron

We clean up logs and expired sessions and keep an eye on cron jobs and reindexing, so your store stays fast.

Monthly

Integrations keep working

We check the ERP, couriers, marketplaces, instalment payments and the 15 LEADLION modules.

After every update

Ways of working

Two ways of working: per task or monthly subscription

Choose the option based on how often you need us. With both, the work is tested on LEADLION environments before delivery.

One-off fixes

Task-based work

For one-off issues or occasional work, with no subscription.

You report the issue in the Service Desk
You get the proposed fix and the estimate
Once you approve, we implement and test on LEADLION environments
You pay only for the task's estimated hours
Consultancy and training after delivery

Report an issue

Ongoing maintenance

Monthly maintenance subscription

For stores that need a steady team, month after month.

Monthly development hours, with technical lead, testing and project management included
A team that knows your store and a single point of contact
Emergency response time guaranteed by contract, based on priority
Monthly activity report
Fixes, updates and improvements planned every month

Request a maintenance quote

We prepare the quote on request: it depends on how complex your store is, the version (Magento Open Source or Adobe Commerce), how often work is delivered and your SLA requirements.Request a quote

Takeover

We take over Magento stores built by other agencies

Every takeover starts with a technical audit, for the sake of transparency: we know exactly what we are taking on, and you learn the real state of the platform before you invest.

What you get after the audit:

A report on the real state of the platform
A risk matrix and a phased remediation plan
An informed decision on what you do next

Request a technical audit

What the audit examines

Source code and custom modules
Theme
Integrations
Security
Dependencies and licences
Testing on the live site

Performance

Performance optimisation

An audit of your business
Higher conversion and revenue
Directions agreed together

Here are some of the services we offer you:

Server-level updates and improvements
Uninstalling Magento extensions that are unused or outdated
Identifying underperforming extensions and improving them
Integrating custom functionality into extensions
Refactoring the code of third-party and custom extensions
Google PageSpeed Insights optimisation

Migration support With a team of professionals.

Did you know you are just one step away from relaunching your online store? Yes, it can have a friendlier interface, better performance and a host of new features.

And our team is here to give you specialist help with migrating to Magento 2.

Move to Magento 2

FAQ

Frequently asked questions

Have a question that isn't here?

Updates to Magento, the extensions, the theme and the server, security patches, monitoring and backup, database and cron clean-up, emergency fixes through the Service Desk and integration checks after every update. All work is tested on two environments, pre-production and production, before delivery.

Services

Contact

Tell us what's bothering you about your Magento 2 store

Let us know which Magento version you run, what is bothering you and whether another agency built your store. We will get back to you with questions and the next steps.

Email: office@leadlion.ro
Phone: (+40) 740 148 458
Address: Strada Emanoil Porumbaru 80, 2nd floor, apt. 6,
Sector 1, Bucharest

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Magento maintenance and support